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FAQ
When will my purchase ship?

Currently, we are able to ship original artwork within 5 business days! Prints will take longer since their purchase runs through a third party supplier. Shipping times will vary if our supplier is being affected by the COVID-19 pandemic.

Can I pick-up my order instead of having it shipped?

Yes. But until we find a more seamless way, you’ll need to pay for shipping upfront and email us at info@studiobythetracks.org to coordinate your pick-up. At that point, we will refund your shipping.

Can I return my purchase?

We would like to limit the chances of any returns by ensuring that we accurately depict our products. So we ask that you use the photos and descriptions we provide to make a careful purchase. Please contact us if you have any questions prior to your purchase. However, if you must return an item, you must contact us within 5 days of receiving your item. You will need to pay for the return shipping unless your item arrived damaged. No returns after 5 days of receiving.

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